Help without the runaround.
This support centre is public. You do not need to be signed in to get help with access, subscriptions, sync, reports, labels or technical issues.
Support is always reachable.
Start with the route that best matches the issue.
If none fits, email MHK and describe what happened. Never send passwords or payment card details.
Can’t sign in
Sign-in errors, access problems or being locked out of the workspace.
Get help → 02Password / account
Forgotten password, account email questions or access problems.
Get help → 03Subscription / payment
Monthly or annual access, renewal, cancellation or entitlement.
Get help → 04Cloud sync
Data not appearing as expected across supported devices.
Get help → 05Reports / labels
Problems creating reports, PASS / FAIL labels or QR output.
Get help → 06App / technical issue
Loading issues, browser/device behaviour or another technical problem.
Get help →Account, billing and legal routes.
PAT Test App does not collect your payment card number. Google Play handles subscription payment information.
A few details can save a round trip.
Tell us what you were trying to do and what happened. A little context usually makes the first reply much more useful.
Email MHK Support